About Us:

Are you looking to be part of a dynamic team at a small but fast-growing company? Tailor Made Pest and Wildlife, led by a respected Board Member on the Kentucky Pest Management Association, is making waves in the industry. Our owner is a well-renowned figure not only nationally, but also globally. We offer an exciting opportunity in a stable company with a proven track record of success. At Tailor Made Pest and Wildlife, we believe in building strong relationships with our clients and providing exceptional service. We value teamwork, continuous learning, and a commitment to ensuring customer satisfaction. We're looking for enthusiastic individuals who are passionate about connecting with people to grow with us!

Job Summary:

Do you enjoy interacting with people, solving problems, and being part of a team that prioritizes excellent customer experiences? If so, Tailor Made Pest and Wildlife is looking for a motivated and adaptable individual to join us as an Entry-Level Customer Experience Associate. In this role, you'll be at the forefront of our customer interactions, building rapport and ensuring their needs are met while also supporting our service operations and administrative functions. This is an excellent opportunity to develop your client management skills and learn the inner workings of a successful and respected local business.

Responsibilities:

• Client Engagement & Relationship Building:
  • Serve as a key point of contact for clients, fostering positive and lasting relationships.
  • Communicate effectively and empathetically with customers via phone, email, and in person.
  • Understand client needs and address their inquiries and concerns with professionalism and care.
  • Follow up with clients to ensure satisfaction and build loyalty.
• Service Coordination & Support:
  • Assist in scheduling service appointments and coordinating with the service team.
  • Provide clients with clear and concise information about our services and processes.
  • Help resolve service-related issues in a timely and satisfactory manner.
  • Ensure smooth communication between clients and service technicians.
• Administrative Assistance:
  • Support office operations through tasks such as answering phones, managing client information, and basic data entry.
  • Assist with organizing service schedules and related documentation.
  • Help prepare client communications and follow-up materials.
• Exclusion & Remediation Engagement
  • Learn to assist with on site exclusion 
  • Learn to engage various onsite client issues
  • Assist in various remediation and field tasks
  • And much more!

Qualifications:

• High school diploma or equivalent.
• Valid driver's license and a clean driving record.
• A genuine passion for helping people and building relationships.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• A positive and professional demeanor.
• Ability to learn quickly and adapt to different situations.

Bonus Points (Not Required):

• Previous experience in customer service or client-facing roles.
• Familiarity with scheduling or CRM software.

What We Offer:

• Comprehensive training on our services and client management practices within a company led by an industry expert.
• Opportunities for professional development in customer relations and business operations within a fast-growing company.
• A supportive and collaborative work environment where your contributions to client satisfaction are valued.
• paid time off as needed.