Operations Manager (Service-Based Business – Pest & Wildlife)

Louisville, KY

Full Time

Manager/Supervisor

🚀 About the Role

Tailor Made Pest & Wildlife is hiring a hands-on Operations Manager to take full ownership of day-to-day operations.

This is not a sit-back leadership role — this is a roll-up-your-sleeves, drive-results position where you will manage people, enforce standards, and improve performance across the entire business.

👉 You will be expected to take ownership and drive outcomes immediately.

💼 Who This IS For

We are looking for a true operator, not an administrator.

This role is for someone who:

Has personally run operations in a service-based business
Has managed field teams (technicians, crews, or drivers)
Is comfortable holding people accountable and making tough decisions
Can build systems AND enforce them
Thinks in numbers, KPIs, and results — not just tasks

👉 You take ownership. You don’t wait to be told what to do.

🚨 Who This Is NOT For

This is NOT a support or administrative role.

If your background is primarily:

Office administration
HR
Coordination without ownership
Assisting leadership instead of leading

👉 This is NOT the position for you.

✅ Minimum Experience Requirements

3–5+ years in an Operations Manager, Service Manager, or similar leadership role
Experience in a service-based industry (pest control, HVAC, plumbing, lawn care, etc.)
Proven experience managing 5+ field employees or technicians
Direct responsibility for day-to-day operations (not just support)
Experience with scheduling, dispatch, or route-based service teams

👉 Candidates without direct operations ownership experience will not be considered

💼 Compensation & Benefits

Base Salary: $70,000

Monthly Performance Bonus (Up to $3,000/month)
Based on:

Accounts receivable (AR control)
Production efficiency (revenue per tech / jobs per day)
Job completion rate
Customer retention and service quality
Close rate improvement (from ~40% baseline)
Recurring revenue growth

Quarterly Bonus ($2,000 – $5,000)
Based on:

Hitting or exceeding revenue targets
Maintaining strong operational KPIs

👉 Total Compensation Potential: $90,000 – $110,000+

✅ Additional Benefits

Paid time off
Simple IRA retirement plan
Supplemental health benefits
Paid training
Clear path for increased compensation and leadership growth

🎯 What You Will Own

Team Management

Lead technicians and office staff
Hold team accountable to performance standards
Conduct ride-alongs, coaching, and performance reviews
Address underperformance quickly

Operations & Scheduling

Oversee scheduling, routing, and dispatch efficiency
Ensure jobs are completed on time and at high quality
Eliminate inefficiencies and missed appointments

Performance & KPIs

You will track, manage, and improve:

Revenue per technician
Jobs per day
Close rate (currently ~40%)
Customer retention
Accounts receivable (currently ~$94,000)
Recurring revenue growth

👉 You are responsible for identifying problems and fixing them

Systems & SOPs

Build and implement standard operating procedures
Improve workflows and operational efficiency
Ensure consistency across all services

Customer Experience

Ensure high-quality service delivery
Handle escalated customer issues
Improve retention and long-term value

⚡ What We Value

Ownership mentality
Direct communication
Bias for action
Problem-solving mindset
High standards

📈 What Success Looks Like (First 90 Days)

Scheduling and routing is tight and efficient
Team is being held accountable daily
KPIs are tracked and improving
Close rate increases from ~40% baseline
Accounts receivable is under control
SOPs are implemented and followed

👉 Most importantly: the owner is out of day-to-day operations

🧠 About Us

Tailor Made Pest & Wildlife is a fast-growing service company targeting $1.3M+ this year, with plans to scale significantly beyond that.

We are building a high-performance team and need a strong operator to help take us to the next level.

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